Terms and Conditions
General Contents of this Website The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). We do our best to provide accurate pricing information in our advertisements, website, quotes, and online booking system. All sales are subject to current pricing and review by management. Sales made at incorrect prices, whether fault of the customer, representative of iFLY, or computer system error, will not be honoured. Statement of Risk All flyers must complete the Statement of Risk, a legal contract between the flyer and iFLY before flying. This contract ensures all flyers understand the nature of the sport of body flight, and the risks involved and includes a waiver of liability. All personal information contained on the Statement of Risk is used for this purpose and will not be supplied to any other party for any other purpose, except where authorised by the customer. As a legal contract, it must be completed accurately by the flyer or parent/guardian as applicable. Refusal to complete the Statement of Risk will result in the inability to participate and forfeiture of any flight purchases, which are non-refundable. Flyers must bring appropriate identification in order to validate their Statement of Risk. Parents of children under 18 must provide identification to validate their right to execute the contract on behalf of the child flyer. Customer Responsibilities It is the customer’s responsibility to retain all information related to Credit on Account (including Gift Vouchers, Gift Cards, Flight Passes, Flight Cards) and/or the associated serial numbers as applicable. Please treat these items as if they were cash. Lost items and/or serial numbers cannot be replaced or redeemed. Customers are responsible for the use of their personal information with regards to setting, changing, or cancelling reservations. Customers are advised to safeguard any computer login information, passwords, gift certificates, gift certificate codes, or any other identifier that is linked to their customer account and/or reservations. Use of any of the information to book, change, or cancel any reservations by the customer or any other person, is the responsibility of the customer. Voided credits, due to loss in the mail, cancelled sale, or incomplete payment have no value and will not be honoured under any circumstances. Charge-backs, stopped cheques, or any other invalid or incomplete payment will result in the voiding of the corresponding purchase(s). Safety of customers, instructors, and the equipment will require all personal items be removed prior to your flights, including all jewellery, bags, wallets, coins, papers, tissues; nothing can remain on the flyer’s person except shoes, clothing, and the supplied flight gear. For the convenience of our customers, iFLY provides lockers in which personal items can be stored. iFLY will not be responsible for the loss or theft of any items on the premises, including from the lockers. We encourage our customers to leave all items of value at home or with a trusted spectator during flight sessions. Who Can Fly? We welcome flyers who: Are aged 3-103; Are not pregnant; Are not under the influence of alcohol or non-prescription drugs; Are not wearing a hard plaster cast; Does not suffer from any neck, back or heart conditions; Has not previously suffered a dislocated shoulder; Has signed our Statement of Risk waiver form; Is accompanied by an adult if under 18 years of age; Are under 105kg if under 180cm tall, or under 115kg if over 180cm tall*; Please understand that the risk of injury or death from indoor skydiving is significantly greater for people who exceed the weight limit above. Flyers over our standard weight limit but under 135kg may fly provided an experienced instructor is available to take the flight. The experienced instructor must be requested at least 7 days prior to the flight date and will incur a $30 fee. The High Fly add-on is not available to those over our standard weight limit. All other terms and conditions apply. Accessibility: We pride ourselves on being able to fly those with physical and/or psychological disabilities and understand that each case is unique. Please call us on 1300 366 364 to discuss your individual access requirements prior to booking so we can be prepared to make your dreams of flight come true. Management reserves the right to refuse service to anyone at any time. Reservations Reservation Time Your reservation time is your scheduled flight time. This means that first-time flyers should arrive 60 minutes before their scheduled flight time and return flyers must arrive no less than 30 minutes before their scheduled flight time in order to complete any paperwork and attend the training session as necessary Late arrivals will be moved to the next available session or rescheduled for a nominal fee. Flyers who arrive late and consequently miss the pre-flight briefing may be subject to a rescheduling fee. Please note the next available flight, may not be on the same date as your booking. What to Bring Appropriate state identification; Your booking confirmation and/or reference number; Your gift voucher (if booked through an external company); Some money to purchase any merchandise or additional flights; Comfortable and appropriate clothing (we advise not to wear a shirt with a collar); Lace-up shoes (shoe hire available to hire for a small fee); Something to tie long hair back and/or a hairbrush, if applicable. Rescheduling & Cancellations You may reschedule your flight free of charge with a minimum of 48 hours notice by emailing email@example.com or calling 1300 366 364. Rescheduling within 48 hours will incur a fee of $30 per person. There is no charge to transfer the flight to a friend - this can be done on arrival. iFLY reserves the right to cancel flights at short notice due to mechanical failure, unscheduled repairs, maintenance or anything outside of our control. In the event that iFLY does cancel your booking, it will be rescheduled at the next available timeslot. No refund will be available. There will be no refund for cancellations made by the customer. If you fail to arrive for your flights, your booking will be void and no refunds will be issued. iFLY does not offer refunds, wholly or partially. Please make sure you agree to the Terms & Conditions before purchasing your flight. Cancellations require 48 hours’ notice. Such reservations may only be rescheduled under the same terms as the original reservation’s pricing and applicable restrictions. As a courtesy, iFLY may elect to reschedule such cancellations, but shall do so at its sole discretion and may require the payment of an administrative fee. Customers with repeated cancellations or no-shows may lose flight privileges. iFLY cannot be held responsible for missed reservations as a result of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of iFLY, nor for expenses related to scheduled reservations. Gift Vouchers iFLY Gift Vouchers are valid for 3 years from the date of purchase, except where the gift voucher is purchased through a promotion or at a discounted rate. In that instance, the gift voucher is valid as per the terms and conditions of that promotion. Gift vouchers must be booked and flown before the expiry date shown on the voucher. A gift voucher can be redeemed at any iFLY.com.au sister tunnel (iFLY Downunder, iFLY Gold Coast and iFLY Perth). It is up to the customer to ensure that their booking is at the tunnel which they wish to fly. Expired gift vouchers will not be accepted. At iFLY’s discretion, customers may book their voucher for a date up to three (3) months after the expiry date for a cost of $30 per voucher. This only applies to vouchers issued by iFLY and not external gift experience companies. If your iFLY voucher expired 3 months ago or more the voucher cannot be extended under any circumstances. The Fast Track X and Plus X gift vouchers must be redeemed within 6 months of the initial flight date and are non-transferable. iFLY gift vouchers cannot be redeemed for cash and cannot be refunded. If you are unable to use your gift voucher you may transfer it to another flyer. Treat your voucher like cash and take care not to lose it. Lost or stolen gift vouchers are non-refundable and no replacements are available. If your voucher is lost or stolen you are unable to redeem your flight and will be required to purchase a new voucher. Failure to show on your scheduled date and time will render your voucher invalid. Customers are able to upgrade their package to a higher value package by paying the difference at the front desk. No change will be issued for flying a lower value package. iFLY does not offer refunds, wholly or partially. Please make sure you agree to the Terms & Conditions before purchasing your gift voucher. Unexpected Maintenance iFLY is a mechanical device which may occasionally require unexpected maintenance. Our best effort is made to ensure all reservations can be honoured. Reservations cancelled by iFLY may be rescheduled based on availability and customer preference. Rescheduling of bookings cancelled by iFLY may or may not be available at the rates and/or schedules which are compatible with the customer’s schedule. iFLY will make every effort to reschedule under the same terms wherever possible. Flight Time Introductory packages for First-Time and Repeat Flyers are measured in Flight Time. The customer will have the opportunity to fly for the amount of time allocated for the particular activity purchased. Time consumed entering and exiting the Flight Chamber from the Staging Area counts as Flight Time. First-Time flights are measured in 50-second blocks (50 seconds is the equivalent of a freefall skydive from 14,000 feet). Use of tunnel time is the responsibility of the purchaser and/or flyers. iFLY and its instructors and coaches will make every effort to maximise the useable flight time but is not responsible for any unusable time. Any disputes regarding the amount of tunnel time must be made to the manager on duty and iFLY will make every effort to review complaints using the video recording system. In the event that the complaint is determined to be valid, iFLY will compensate the purchasers/and or flyers by with additional tunnel time and/or a partial refund at its sole discretion. A complaint is considered valid if tunnel time delivered is more than five seconds less than the Tunnel Time purchased, according to the video recording. Return Flyer In order to qualify as a return flyer, you must have flown with iFLY within the last 6 months. You must provide a booking reference number or your certificate to prove this. Return flyers are also eligible to purchase ‘Advanced Flyer’ packages. All flyers must complete an iFLY ‘first timer’ package before purchasing a ‘return flyer’ or ‘advanced flyer’ package unless, you hold a current skydiving (sport) license or are registered as a ‘flyer’ on the International Bodyflight Association (IBA) website (www.tunnelflight.com). An instructor may stop the flight or remove a flyer from the wind if he deems the flyer to be dangerous. A refund will not be issued if this occurs. Photos and Videos Photos and videos purchased from or supplied by iFLY remain copyright to iFLY and its related bodies corporate who own and retain the right to the footage and photographs. These may be used for company marketing purposes, and may only be used or reproduced by the purchaser or recipient for private or domestic purposes and must not be used for any commercial purpose, including promotion of any supplier or any supplier’s products or services without iFLY's prior permission. Please be advised that, should there be any technical issues relating to camera equipment, no warranties can be made against the individual indoor skydive as the filming and indoor skydive are two separate products. All media recorded by iFLY will be tested on the day of your flight. Media will be made available to all purchasers for viewing on that same day, should you wish to view it. Your acceptance on the day of the video will be deemed as your approval of the video being in full working order. No refunds will be made available after your departure from our offices. If your video footage does not play, please contact us within 28 days so we can issue you with a replacement. After this time we will not guarantee the footage will be available and no refunds will be available. If due to a technical error we are unable to provide you with your pre-purchased video or photo, we reserve the right to substitute the item with a product of equal value. Shipping Policy iFLY is not be responsible for undelivered or delayed mail. Acceptance of these Terms & Conditions Be advised that once you tick to accept the Terms &Conditions on the online booking form, it is received by iFLY and serves as authorisation of your payment and acceptance of the terms and conditions stated. You also agree to further indemnify iFLY, it’s associate companies, directors and associates against any risk or action related to your participation in indoor skydiving.